Plantronics HW710 Headset – Professional Wired Binaural Audio
The Plantronics HW710 is an ultra-lightweight binaural headset engineered for professionals who spend hours on the phone every day. We designed this model for call centers, customer service teams, and enterprise environments where voice clarity and all-day comfort are non-negotiable.
With dual-ear coverage, the HW710 blocks ambient noise and keeps you focused on the conversation, while the noise-canceling microphone filters background sound so your voice reaches callers crisp and clear. The over-the-head wearing style distributes weight evenly, and soft leatherette ear cushions seal comfortably without pressure. You’ll forget you’re wearing it—exactly as a professional headset should feel.
Our HW Series connects via quick-disconnect cable to a compatible amplifier or direct-connect adapter, letting you walk away from your desk mid-call without removing the headset. It’s the workhorse solution trusted by Fortune 500 companies and fast-growing contact centers worldwide.
- Binaural (dual-ear) wearing style for superior noise isolation
- Ultra-lightweight construction – under 90 grams for all-day wear
- Noise-canceling microphone reduces background sound by up to 75%
- Quick-disconnect cable compatible with Plantronics amplifiers and adapters
- Soft leatherette ear cushions with adjustable headband
Materials and build quality
We built the HW710 around a reinforced composite headband frame that flexes without breaking, even after thousands of on-off cycles. The leatherette ear cushions are replaceable and resist sweat, oils, and daily cleaning routines, so your headset stays hygienic in shared-desk environments.
The noise-canceling microphone boom uses a rigid yet lightweight alloy that holds its position throughout the workday. You adjust it once in the morning and it stays exactly where you need it, close enough to capture your voice without drifting into your peripheral vision. Every component is tested to meet our commercial-grade durability standards, ensuring the headset performs reliably shift after shift.
Audio performance and voice clarity
The HW710 uses wideband audio technology to reproduce frequencies between 150 Hz and 6.8 kHz—the full range of the human voice. That means your callers hear every consonant and inflection, reducing the need to repeat yourself and cutting average handle time.
Our noise-canceling microphone employs a dual-element design that picks up your voice while actively rejecting keyboard clicks, neighboring conversations, and air-handling system hum. In side-by-side lab tests, the HW710 microphone reduces ambient noise by up to 75 percent compared to non-canceling designs. The result is clean, professional audio quality that reflects well on your brand and reduces listener fatigue for both you and the person on the other end of the line.
Compatibility and connectivity
The Plantronics HW710 ships with a quick-disconnect cable terminating in our standard QD connector. You’ll need a compatible Plantronics amplifier—such as the M22, MX10, or Vista series—or a direct-connect adapter matched to your desk phone model. Once connected, the quick-disconnect feature lets you walk up to twelve feet from your desk without ending the call or removing the headset, a time-saver for grabbing files or consulting with a teammate.
This headset is not Bluetooth or USB—it’s a pure analog wired solution designed for desk-phone and PBX environments. If you also work with softphone applications on a PC, pair the HW710 with our USB adapter (sold separately) or consider the EncorePro digital series for native USB connectivity. The core engineering behind the professional wired headset platform ensures compatibility across hundreds of PBX systems and business phone models.
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Common questions about the HW710 headset
The HW710 requires a compatible Plantronics amplifier or direct-connect adapter to interface with your desk phone. Popular choices include the M22 amplifier for universal compatibility or model-specific direct-connect cables if your phone has a dedicated headset port. Check your phone’s headset jack type or consult our compatibility guide to identify the correct adapter for your PBX system.
The HW710 is an analog headset designed for traditional desk phones. To use it with PC-based softphone platforms like Microsoft Teams, Zoom, or Cisco Jabber, you’ll need a Plantronics USB adapter such as the DA series. Alternatively, consider our EncorePro digital headsets, which feature native USB connectivity and are optimized for unified communications applications.
We recommend inspecting the leatherette cushions every six months for signs of wear, cracking, or loss of acoustic seal. In high-use environments—call centers with eight-hour shifts or shared workstations—plan to replace cushions every six to twelve months. Replacement cushion kits install in under a minute and restore the headset to like-new comfort and audio performance.
Yes, every Plantronics HW710 includes a two-year manufacturer warranty covering defects in materials and workmanship. This warranty applies to the headset itself, including the headband, ear cups, and microphone boom. Consumable items like ear cushions and cables are covered for the first ninety days. Extended warranty and advance replacement options are available for enterprise deployments.
Both models share the same binaural over-the-head design and noise-canceling microphone. The HW720 upgrades to ultra-soft leatherette cushions with enhanced memory foam for users who prioritize maximum comfort during extended shifts. The HW710 uses our standard leatherette cushions and is the more cost-effective choice for most contact center and office applications. Audio quality and durability are identical between the two models.
Yes, the quick-disconnect cable lets you detach the headset from your amplifier or adapter and walk up to twelve feet away without ending the call. You’ll remain connected via the QD cable, so you can move to a filing cabinet, printer, or nearby workstation while staying on the line. For true wireless mobility, consider our Savi or Voyager series Bluetooth headsets.
The microphone boom pivots on a metal hinge near the ear cup. Gently bend the boom to position the microphone approximately one to two finger-widths from the corner of your mouth. The boom holds its position through normal head movement but remains flexible enough to readjust throughout the day. For optimal noise canceling, keep the microphone close to your mouth without touching your cheek or lips.